Privacy Policy

This policy explains what information Assessment Help Australia collects when you contact us about assessment help, how that information is used, and the choices you have.

Information we collect

• Contact details you give us: your name, email address and phone number where provided.
• Enquiry details: the subject or course, assessment type, deadline and description of the support you need.
• Documents you choose to send us, such as an assessment brief, marking rubric or a draft you have written.
• Basic technical information generated when you browse the site, such as pages requested and the type of device or browser used.

How we use your information

We use your information to respond to your enquiry, explain the support options available, provide the support you agree to, and keep a record of our correspondence with you. We do not sell your information, and we do not use your documents to train third-party artificial intelligence systems.

Storage and security

Enquiries submitted through this website are stored in a secure, access-controlled database, and email correspondence is held in our business email accounts. Access is limited to team members who need it in order to respond to you. No online transmission can be guaranteed completely secure, so please send only what is necessary for the support you are requesting.

Sharing

We do not share your enquiry with your institution. Information may be handled by service providers who operate our website, database and email systems on our behalf, and may be disclosed where we are required to do so by law.

Retention

We keep enquiries and correspondence for as long as needed to provide support and to keep reasonable business records, after which they are deleted or de-identified.

Your choices

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. Email help@thestudenthelpline.com.au or call +61 370 761 224 and we will respond within a reasonable period.

Cookies

This website is designed to work without advertising or tracking cookies. Any cookies used are limited to what is needed for the site to function.

Contact

Assessment Help Australia
Endeavour Hills, VIC 3802, Australia
help@thestudenthelpline.com.au
+61 370 761 224